Privacy Policy

1. Who We Are

Lock & Protect is a professional locksmith business based in London, UK. If you have any questions about this Privacy Policy or how your personal information is handled, please contact us using the details provided at the end of this page.

2. Information We Collect

We may collect information through different methods.

Information You Provide Directly:

• Full name
• Phone number
• Email address
• Property or service address
• Postcode
• Details of the locksmith service you require
• Details about your lock, door or security issue
• Any other information you choose to provide through our forms, phone calls, WhatsApp or other direct communication

Information Collected Automatically:

• IP address
• Browser and device information
• Pages visited on our website
• Website usage and interaction data
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your personal information for legitimate business purposes, including to:

• Respond to enquiries and coordinate locksmith call-outs
• Provide quotes and pricing information
• Arrange and complete locksmith services
• Contact you about bookings or active jobs
• Maintain records of services provided
• Deal with customer enquiries, complaints and support requests
• Improve our website, services and customer experience
• Meet legal, accounting and insurance requirements
• Protect our website, business and customers from misuse or fraud

4. Our Legal Basis for Using Your Information

Under UK data protection law, we process personal information using the following lawful bases where applicable:

• Performance of a Contract: To provide the locksmith service or take steps at your request before providing a service.
• Legitimate Interests: To operate our business, respond to enquiries, improve our services and maintain appropriate business records.
• Legal Obligation: Where we are required to keep or process information to meet legal, accounting, tax or regulatory requirements.
• Consent: Where you have given us permission to use your information for a specific purpose, such as certain marketing communications.

5. Sharing Your Information

We do not sell, rent or trade your personal information.

We may share relevant information where necessary with:

• Locksmith engineers or staff who need the information to complete your job
• Website, hosting and IT service providers
• Booking, communication or payment service providers
• Professional advisers, where necessary
• Insurers where required for legitimate business purposes
• Legal or regulatory authorities where required by law

Any third-party providers processing information on our behalf are expected to handle it securely and only use it for the services they provide to us.

6. Cookies

Our website may use cookies and similar technologies to help the website function correctly and understand how visitors use our website.

These technologies may collect information such as your device, browser, pages visited and general website usage.

Where required, we will ask for your consent before using non-essential cookies or similar tracking technologies.

You can manage or disable cookies through your browser settings and, where available, our cookie consent settings. Please note that disabling certain cookies may affect some website features.

7. How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purpose it was collected.

Some information may need to be retained for longer periods to meet legal, accounting, insurance or business record requirements.

When information is no longer required, we will securely delete it or anonymise it where appropriate.

8. Your Rights

Under UK data protection law, you may have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information in certain circumstances
• Request restriction of certain processing activities
• Object to certain types of processing
• Object to direct marketing
• Withdraw consent where we rely on your consent
• Request transfer of your information where the right applies

To exercise your rights, please contact us using the details provided below.

You also have the right to complain to the Information Commissioner's Office (ICO) if you are unhappy with how we have handled your personal information.

9. Keeping Your Information Secure

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, alteration or disclosure.

However, no website or method of electronic transmission can be guaranteed to be completely secure.

10. Links to Other Websites

Our website may contain links to external websites or third-party services.

We are not responsible for the privacy practices, security or content of external websites. We recommend checking their privacy policies before providing them with your personal information.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website, technology or legal requirements.

Any changes will be published on this page, together with an updated "Last updated" date.